Vet on demand services for pet brands that care


A white-label vet on demand service that provides your customers with convenient access to high quality veterinary care.

DIGITAL SOLUTIONS

Customised pet telehealth services for pet brands

The Vet Connection telehealth and digital vet services are ideal for pet brands who want to extend their existing services and customer proposition. Our custom solutions include anything from basic 24/7 telephone support through to all encompassing digital solutions that include veterinary, behavioural and nutritional advice via phone, live web chat and video.

55+

100%

1m

100k

Veterinary Network

Success Rate

Veterinary Consultations

Consults Per Annum

QUALITY ASSURANCE

How it works

Every single channel will connect your customers to our trusted network of vets and veterinary nurses who are trained to adhere to RCVS Code of Professional Conduct and follow set protocols that ensure they deliver consistent and high quality veterinary advice. Head Nurses also act as shift supervisors, reviewing cases in real time.

STEP 1

Customers connect directly to a vet or veterinary nurse

STEP 2

A series of questions is asked to make an initial assessment

STEP 3

Offer advice right away or escalate to a video consultation

STEP 4

The pet owner receive clear instructions on what to do next

Market differentiation for independent and corporate pet brands

When you consider that 99% of pet owners regard their pet to be part of the family, it stands to reason they value additional support with their pets health. This is why pet insurance providers, veterinary practices, pet charities and retailers are adding telehealth and digital vet services to their customer proposition to improve sales and retention. Key benefits include:

Loyalty

Show you care by providing customers with peace of mind on their pets health

Convenience

Our 24/7 service allows customers to seek advice when it suits their schedule

Cost Effectiveness

Lower the entry cost of veterinary care for your customers

Market Differentiation

Stand out from your competitors by doing more for pets

The right vet advice when your customers need it

The veterinary telehealth industry has long been about convenience and accessibility, but what about empathy? When a pet is unwell it can be extremely stressful for pet owners. Reassurance at first contact is key, which is why your customers will be connected directly to a veterinary nurse or vet from our 55+ network whether they contact us by phone, live web chat or video.

CONTACT

Give your customers more with 24/7 Pet Care


We offer white-label veterinary telehealth services to independent and corporate pet brands worldwide, get in touch to find out how to get started.



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