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Supporting your customers with 24/7 Pet Care

Convenient and high-quality white label veterinary services for pet brands worldwide
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24/7 veterinary support for pet owners

66%

of millennials want help over the phone
57%

of customers want to speak to a real person.
42%

of customers prefer live chat
24/7

chat or texting is most valued by millennials.
We offer partners customised white-label veterinary telehealth solutions that act as an extension of your existing services, including:

24/7/365 Phone Line

Our phone lines go directly to vets and veterinary nurses who will offer appropriate advice.

Live web chat

We offer this service to partners who want to provide a convenient option and enhance user experience.

Video consultations

Our veterinary team will arrange a video consultation with the pet in view when clarity is required to make an assessment.
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Veterinary telehealth solutions built for you

The wellbeing of pets and their owners is our priority and we know you care about them too. We offer a range of bespoke sector specific solutions to suit you and your customers.

Vet Practice

Out of hours support that gives your customers 24/7 access even when your practice is closed and takes the pressure off your team.

Pet Insurance

24/7 veterinary telehealth support for pet owners who need it and differentiation in the market for you.

Pet Charity

Our customised solution helps differentiate your membership offering, reduce treatment costs and deliver post-homing support.

ABOUT US

About The Vet Connection

We’ve been offering 24/7 telehealth to pet owners since 2003 on a mission to provide convenient, cost effective and high quality veterinary advice.

We’ve conducted over 1 million successful consultations.

Our 55 + network of vets and vet nurses are registered with RCVS.

Our scalable team has an average of 10 years experience in practice

Pet owners connect directly to our veterinary team 24/7/365 within 30 seconds

We conduct an average of 100,000 successful consults per annum

Quality and consistency are at the heart of everything we do

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What our partners say

  • Being there for our clients 24 hours a day, 7 days a week means a great deal to us and to our clients. At a time when all other veterinary practices in our local area were moving their out-of-hours services to an external service provider, keeping ours in-house whilst maintaining a well-balanced work/home life for our Vets was our primary focus.

    The Vet Connection were the perfect solution. During the hours which our practice is closed their stellar team of RVNs work as a triage service to comfort and support our clients. Some are passed through to our Vets, but for most, the reassurance and professional advice from the call handler is all that is needed. They have been instrumental in keeping our team and our clients happy and supported, which keeps us happy as a business.

  • Wallace Veterinary Centres
    Being there for our clients 24 hours a day, 7 days a week means a great deal. They [The Vet Connection] have been instrumental in keeping our team and our clients happy and supported, which keeps us happy as a business.
    Wallace Veterinary Centres
  • Tesco Bank
    It’s great too that we can provide access to a trusted source of advice for pet owners looking for information on topics such as diet and exercise. At Tesco Bank we are committed to helping customers care and provide for their pets every day, so we’re very pleased that our customers can access quality veterinary advice 24/7 from The Vet Connection’s team of experienced nurses.
    Tesco Bank
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