Pet insurance veterinary care solutions
Our white label veterinary telehealth solutions are ideal for pet insurance companies who want to increase customer acquisition and retention or improve cost containment.
Pets are the key to your customers heart
Customer acquisition, engagement and retention can be complex for pet insurers, but one thing is clear - your customers want the best for their pets. In fact, 98% of pet owners consider their pet to be part of the family.
Veterinary telehealth is the missing link for the global pet insurance industry
Gaining consumer trust is tougher than ever
When a customer needs to claim on their pet insurance, they’re also probably under a lot of emotional and financial stress, which means any lack of clarity on their level of cover or misunderstandings around pre-existing conditions will lead to a severe drop in trust. Couple that with rising premiums through the lifetime of their pet, and keeping existing customers happy isn’t easy. There are also plenty of competitors waiting on the sidelines that are investing in customer acquisition tactics to win consumer trust.
Supporting customers with a veterinary telehealth solution that saves them time, money and emotional stress is a great way to build customer trust throughout the lifetime of their policy and boost your brands reputation in the process.
Cost containment is key for pet insurers
The pet insurance industry is facing a number of cost containment challenges, including the impact of regulations and expensive acquisition on premiums (revenue), claims frequency and claims value. In particular, there is a “value decoupling” between what a pet owner would spend out of their own pocket, verses the premium or specialist care they opt for when its paid via a claim. Telehealth drives cost containment in a variety of ways, including: